About shipping and returns
About shipping and returns
About delivery method and shipping fee ...
Japan
Nationwide uniform 740 yen We will ship by Sagawa Express.
International
Customs duty, consumption tax, customs duty, etc .: It depends on the country or region, but if customs duty / customs duty or other import tax is incurred, the customer will be responsible for it.
* In principle, the delivery date cannot be specified. (Please contact us if you have any particular requests)
* You cannot specify the delivery company.
Regarding returns ... We do not accept any returns for customer convenience other than initial defects. If you wish to exchange the size of the ring or exchange / return the initial defect, please check the following notes and contact us on the inquiry page within 7 days after the item arrives. Please note that we cannot accept any exchanges after 7 days after the item arrives. We will promptly send a normal product as a replacement product with an initial defect.
Regarding replacement ... If the size of the ring you purchased does not match, we will accept replacement only for those that have passed the inspection specified by this shop (only for fittings that can be resold without scratches or stains). For products that can be resized, we will resize them. * The shipping fee for returning to this shop will be borne by the customer except for initial defects. * Please note that we cannot accept returns or exchanges for returns without prior notice.
Return / Exchange Conditions Returns or exchanges are not possible in the following cases.
・ Cannot be exchanged ・ Items that have been contacted within 8 days of delivery ・ Items that have not been contacted in advance ・ Items that have been used more than try-on items ・ Items that have lost even one accessory Resize and engraving, etc. , Custom made at the request of the customer ・ Scratches / dirt generated by the customer ・ Resized and processed by the customer ・ Items that do not pass the inspection specified by this shop
Whether or not there is a shipping charge for returned goods Regarding refunds that occur due to initial defective returns
Refunds for initial defective returns will vary depending on the payment method. Bank transfer / Transfer to the bank account specified by the customer * For initial defects, the transfer fee will be borne by this shop. In the case of credit card payment ・ It will be handled by canceling the credit card payment. * Depending on the customer's credit card settlement deadline, negative settlement may occur the following month after billing.